Fault diagnosis
Analysing available information and identifying the necessary checks.
SERVICE, REPAIR AND REFURBISHMENT
Technical support for CT and MRI systems
We work on GE, Siemens, Philips, Canon and ESAOTE systems, defining each activity around the specific equipment and reported issue.
APPROACH
From diagnosis to system recovery
Downtime, intermittent behaviour or a system message calls for a discussion about the specific equipment. Manufacturer, model, symptoms, observed messages and recent activities are useful starting points: you do not need to diagnose the fault before contacting us.
We provide service, maintenance and repair for major-vendor CT and MRI systems, with activities defined around the actual configuration and conditions. When an enquiry concerns a coil or component, correct identification helps direct assessment and any parts sourcing.
Material availability, access and timing are agreed for each case. Include the operating status and location in your first message to help distinguish an intervention request from planned work. Do not send patient data or credentials.
Service and maintenance
Technical work defined around the technology, system and intervention conditions.
Repair and refurbishment
Agreed work on the identified equipment or components.
MRI coils
Assessment and repair support where applicable.
PREPARE THE ENQUIRY
Context helps interpret the reported symptom
A complete report helps distinguish the observed issue, the conditions in which it occurs and the checks that are still required.
Intervention method, parts and access are confirmed after this first assessment. Do not include health data, patient information or credentials.
- Manufacturer, model and system identifier
- Issue description and any available messages
- When and under which conditions it occurs
- Recent interventions or changes
- Technical contact and access conditions
FRAME THE REPORT
A precise description reduces assumptions and guides the first checks
An error message alone rarely describes the full context. System identification and configuration, the conditions in which the issue appears, its frequency, recent activities and information already collected by the technical contact are also useful.
These details support an initial reading and help identify the checks that may be required. They do not replace diagnosis and do not automatically determine timing, parts or intervention method.
Communications must not include health data, patient information, credentials or any content that is unnecessary for handling the technical request.
- Manufacturer, model and identifier
- Description of the observed behaviour
- Messages and conditions in which it occurs
- Recent interventions or changes
- Technical contact and access conditions
METHOD
From fault report to technical activity
The pathway is adapted to the system and the operating conditions found.
- 01
Identify
Confirm the system, configuration and technical contact.
- 02
Collect
Describe symptoms, events, messages and recent activities.
- 03
Assess
Identify checks, missing information and possible dependencies.
- 04
Define
Confirm method, access, parts and the intervention scope.
USEFUL QUESTIONS
Before getting started
When are timing and method confirmed?
After the initial information has been collected and the specific case assessed.
Are parts always available?
Part requirements and availability depend on the system and the outcome of the assessment.
Can assessment start remotely?
It may start from the submitted information; the technical activity is defined afterwards.
Have a system or project to discuss?
Tell us what support you need, where the facility is located and what matters most to you. Let’s start there.